shipping policy

DELIVERIES IN THE EUROPEAN UNION
 
DELIVERY DOORS AND TIMES

Shipping fees are applied per order. The exact price of each shipment depends on the delivery country.
Below you will find information about the shipping costs and delivery times for the different countries to which the online store PACIFIQUE SUD ships.
Portugal (Continental/Islands) Free, deliveries from 2 to 5 business days
Spain - Free, deliveries in 3 to 5 business days
Remaining Countries of the European Union – Free deliveries up to 5 working days - In some countries such as: France, Spain, Germany, Denmark, Sweden, Finland, Belgium, Italy, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia we use the Amazon Fulfillment shipping system with deliveries in 2-3 days.
Rest of the World - Rates starting from 25€, deliveries in 5 to 15 business days
The delivery costs to non-EU countries may vary depending on the destination if customs fees are applied.
Deliveries in Portugal are primarily operated by CTT. For other countries, other carriers may be used.

Note: Deliveries are made from 9 AM to 6 PM. To receive the order, it is necessary to ensure that someone is at the address. This service does not include the option for scheduling or appointment, so the delivery of the order will be made without prior contact from the carrier. We do not guarantee this timeframe during promotional periods, sales, Christmas, and stock shortages.

DELIVERIES OUTSIDE THE EU

Shipping conditions for countries outside the European Union
The delivery costs to non-EU countries may vary depending on the destination. These amounts are calculated after you complete your order – contact us at: geral@pacifiquesud.pt
In purchases with delivery to a country outside the European Union, we may use various carriers depending on the destination.

  1. Possible delays: When the order arrives in the destination country, it may be subject to customs clearance procedures, which can cause delays beyond the original delivery estimate.
  2. Returns: To return an order, you must always contact RISCAS SUCESSIVAS, LDA within 30 days from the date of receipt of the order. The items must not have been used, altered, or washed and must contain all original tags. To return the order, you must contact a carrier that will pick up the goods at your address and send them directly to the address provided by RISCAS SUCESSIVAS, LDA. It is your responsibility to ensure that the order reaches RISCAS SUCESSIVAS, LDA.
  3. Refund and processing time: As soon as the order arrives at RISCAS SUCESSIVAS, LDA, and if it complies with the return conditions, the refund will be made using the same payment method within a maximum period of 15 business days. Once the refund is processed, you will be notified by email to the address you provided in your account. Once your bank receives the refund information from RISCAS SUCESSIVAS, LDA, it may require additional days to process and complete this transaction to your account. Please note that any fees and taxes that were paid either with the shipping or with the return of the order will not be refunded.